Shipping policy

Last updated: July 30, 2026

SHIPPING POLICY

At Flambo, we are committed to delivering your fragrance experience with care and attention.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates & Delivery Times

We offer shipping options at checkout based on your location and order details.

For eligible orders:

Complimentary shipping is available on orders over $75.

Estimated delivery times:

  • Standard Shipping: 3–5 business days
  • Expedited shipping options may be available at checkout.

Please note that delivery times are estimates and may vary due to circumstances outside of our control, including carrier delays, weather conditions, holidays, or customs processing.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details.

You may use the provided tracking information to monitor your delivery status.

If you believe your package has been lost or delayed, please contact the shipping carrier first. You may also contact our customer service team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Flambó is not responsible for packages delivered to an incorrect address provided by the customer.

FLAMBÓ RETURN & REFUND POLICY

Effective Date: July 16, 2026

Fragrance Products

Due to the personal nature of fragrance products and for health and safety reasons:

Opened Products

Opened or used fragrance products are not eligible for exchange or store credit unless defective or damaged upon arrival.

Unopened Products

Unopened products may be exchanged within 14 days of delivery for store credit.

Products must:

  • Be unused

  • Be in original packaging

  • Include proof of purchase

  • The customer is responsible for shipping return charges.

  • All returns must comply with hazardous goods regulations.

Damaged Products

Customers must report damaged items within 24 hours of delivery.

Photos may be required.

Return Processing

Approved exchanges and store credits may take up to 10 business days after inspection.

Shipping charges are non-refundable.

Contact Us
If you have any questions regarding shipping, returns, or exchanges, please contact us:

Flambó

Email: info@FlamboPR.com